Terms of Service

1. Introduction. These Terms govern your use of Notre-Dame Companion and My Travel Companion services operated by FON Group, Inc., including digital travel guides, audio guides, map guides, itineraries, and selected reservation-assistance services.

2. Operator information. Operator: FON Group, Inc., a Delaware corporation. Mailing address: 2803 Philadelphia Pike, Suite B #1850, Claymont, DE 19703, United States. Contact: support@notredamecompanion.com.

3. Definitions. "Notre-Dame Companion," "we," "us," and "our" mean FON Group, Inc. operating this service. "Customer," "you," and "your" mean the person purchasing or using the service.

4. Description of the service. My Travel Companion services may provide digital travel guides, audio guides, map guides, itineraries, practical visit guidance, nearby recommendations, family-friendly guides, and selected reservation assistance where a product explicitly includes it. Notre-Dame Companion provides reservation assistance, digital companion content, practical visit guidance, audio/history guide content, nearby and interior route content, and email support.

5. Reservation-assistance service. You authorize us to use your visit preferences to attempt the optional free official reservation process. Official availability is controlled by the cathedral and no time or admission is guaranteed. If successful, we forward the official reservation document without editing names or page content, usually the same day or one day before the visit. If we cannot complete the assistance service in time, you are eligible for a full refund under the Refund Policy.

6. Digital companion content. Digital content may include web guide access, written guides, audio guide access, map guide access, itinerary content, practical visit guidance, interior or walking route content, nearby recommendations, and audio/history guide content depending on the product purchased. The audio guide is an independent, self-guided digital product used in the customer’s own phone browser; it is not Notre-Dame’s on-site audio-guide device and does not include a human guide or guided tour. Digital content may be delivered immediately after purchase.

7. Independence and non-affiliation. Notre-Dame Companion is an independent reservation-assistance and digital-guide service operated by FON Group, Inc. It is not affiliated with or authorised by Notre-Dame de Paris, the Diocese of Paris, or any public institution. Cathedral admission and optional official reservations are free. Your payment covers our assistance, self-guided digital companion, and support—not admission, priority entry, or special access. Official availability and admission remain controlled by the cathedral.

8. Attraction access and reservations. Attraction names are used descriptively to identify places covered by the guides. We are independent from listed attractions unless a page explicitly states otherwise. Notre-Dame cathedral admission and optional official reservations are free. We do not sell or issue admission or official reservations and do not provide priority entry or special access; our fee covers independent assistance, digital companion content, and support.

9. Customer authorization. You authorize FON Group, Inc. / Notre-Dame Companion to use the submitted visit preferences to attempt the optional official reservation process on your behalf.

10. Customer responsibilities. You are responsible for accurate email, names, visit date, preferred time, visitor count, checking emails and access pages, and arriving according to the delivered visit instructions.

11. Account/access. We may provide access through a web access page or account. You are responsible for keeping access details secure.

12. Prices and payment. Stripe currently processes checkout. Paddle may be used in the future as Merchant of Record or payment processor. We do not store card details.

13. Delivery. Digital guide, audio guide, map guide, itinerary, and companion content may be delivered immediately after payment. If reservation assistance succeeds, the official reservation document is forwarded without editing names or page content before the visit, usually the same day or one day before.

14. Refunds and cancellation. See our Refund Policy. You receive a 100% refund if you request cancellation within 72 hours of your confirmed purchase and your visit is at least 72 hours away. If your visit is less than 72 hours away, a 50% refund is available when requested at least 12 hours before the visit; requests within 12 hours of the visit, and no-shows, are not refundable. You are always eligible for a full refund if we cannot complete the reservation-assistance service in time.

15. EU/consumer withdrawal and immediate digital delivery. At checkout, you request immediate start of the reservation service and immediate digital content delivery. This does not limit mandatory consumer rights that may apply.

16. Acceptable use. Do not misuse the service, submit false information, interfere with systems, or use content outside personal visit planning.

17. Intellectual property. The website, text, design, digital companion content, and audio/history materials are owned by or licensed to FON Group, Inc. unless otherwise stated.

18. Third-party services. We use providers including Supabase, Vercel, Resend, Stripe, Cookiebot, Google, Meta, PostHog, Cloudflare, and Sentry as described in our Privacy Policy.

19. Availability and changes. We may update content, prices, packages, product access, and service operations. Venue availability, attraction rules, opening hours, closure days, ticketing rules, and cathedral or venue decisions are outside our control.

20. Limitation of liability. To the maximum extent permitted by law, we are not liable for venue availability, attraction decisions, venue closures, late arrival, incorrect customer information, or events outside our reasonable control.

21. Privacy. Our Privacy Policy explains how personal data is handled.

22. Governing law. These Terms are governed by Delaware law, without limiting mandatory consumer protection rights that may apply.

23. Contact. Contact support@notredamecompanion.com for support, legal@notredamecompanion.com for legal matters, and refunds@notredamecompanion.com for refund requests.