Refund Policy
Full (100%) refund if you request it within 72 hours of your confirmed purchase, provided your visit is at least 72 hours away. If your visit is less than 72 hours away, a 50% refund is available when you request at least 12 hours before your visit; requests within 12 hours of the visit, and no-shows, are not refundable. You always receive a 100% refund if we cannot complete the reservation-assistance service in time.
Notre-Dame Companion is an independent reservation-assistance and digital-guide service operated by FON Group, Inc. It is not affiliated with or authorised by Notre-Dame de Paris, the Diocese of Paris, or any public institution. Cathedral admission and optional official reservations are free. Your payment covers our assistance, self-guided digital companion, and support—not admission, priority entry, or special access. Official availability and admission remain controlled by the cathedral.
Full (100%) refund if you request it within 72 hours of your confirmed purchase, provided your visit is at least 72 hours away. If your visit is less than 72 hours away, a 50% refund is available when you request at least 12 hours before your visit; requests within 12 hours of the visit, and no-shows, are not refundable. You always receive a 100% refund if we cannot complete the reservation-assistance service in time.
Customer cancellation — full refund. You receive a 100% refund if you request cancellation within 72 hours of your confirmed purchase, provided your visit is at least 72 hours away.
Customer cancellation — partial refund. If your visit is less than 72 hours away, a 50% refund is available when you request at least 12 hours before your visit. Requests within 12 hours of the visit, and no-shows, are not refundable.
If a refund is granted, digital companion access may be disabled.
Reservation-assistance failure. You always receive a 100% refund if we cannot complete the assistance service in time. By default, if it is not completed at least 2 hours before the visit time, you are eligible for a full refund. This operational threshold is configurable by super admin or config.
Outside the windows above, requests are not refundable except for reservation failure, duplicate/error payment, support discretion, or where required by law.
Digital content is delivered immediately after payment. This policy does not limit mandatory consumer rights that may apply.