Refund Policy
Digital content is delivered immediately after checkout. Homepage companion purchases are content-first products: customers add visit preferences later, and an unsuccessful reservation attempt is not by itself a refund trigger. Where a paid landing-page product explicitly includes outcome-based reservation assistance, a 100% refund applies if we cannot complete that assistance by its operational deadline. Duplicate or erroneous charges are also refundable. Mandatory consumer rights and any approved goodwill exception still apply.
Notre-Dame Companion is an independent reservation-assistance and digital-guide service operated by FON Group, Inc. It is not affiliated with or authorised by Notre-Dame de Paris, the Diocese of Paris, or any public institution. Cathedral admission and optional official reservations are free. Your payment covers our assistance, self-guided digital companion, and support—not admission, priority entry, or special access. Official availability and admission remain controlled by the cathedral.
Digital content is delivered immediately after checkout. Homepage companion purchases are content-first products: customers add visit preferences later, and an unsuccessful reservation attempt is not by itself a refund trigger. Where a paid landing-page product explicitly includes outcome-based reservation assistance, a 100% refund applies if we cannot complete that assistance by its operational deadline. Duplicate or erroneous charges are also refundable. Mandatory consumer rights and any approved goodwill exception still apply.
Customer cancellation. Customer-requested cancellations and changes are generally non-refundable after immediate digital delivery and reservation work begin. We may approve a goodwill exception, and mandatory rights always apply.
If a refund is granted, digital companion access may be disabled.
Reservation-assistance failure. For a content-first homepage companion purchase, official reservation success is not promised and an unsuccessful attempt is not by itself refundable. If a purchased landing-page product expressly includes the assistance-failure commitment, you receive a 100% refund if we cannot complete the assistance by its operational deadline (by default, at least 2 hours before the visit time).
No automatic refund is due for an incorrect email, phone, name, date or party size supplied by the customer; failure to check inbox/spam; loss of the official confirmation; late arrival or no-show; denied entry; device/connectivity problems; or venue availability, changes, or closures outside our control.
Digital content is delivered and reservation work begins immediately after payment. At checkout you expressly request this immediate performance. This policy does not limit mandatory consumer rights that may apply.